Returns & Refund Policy

Any returned Glory of Zivvia Hair products must be in a new, unused condition, and the return must be initiated within 30 days of purchase.

Returns have a handling fee of $6.99 USD per order.

You will be authorized to return the product to us to receive a complete refund. Once we receive the returned merchandise and verify that it meets our return policy requirements, we will issue a refund to the original payment method. Please allow up to 10 business days for the refund to be processed.

Returns by mail may take up to 14 business days to be processed for customers in the U.S. The return process could take up to 3 weeks for customers in other countries. You will receive an email confirmation once your order has been processed. Depending on your bank/credit union, it may take longer to post the transaction.

Shipping fees are non-refundable.

If you have any further questions regarding our return policy, please do not hesitate to contact us.

We are not liable for any products damaged or lost during shipping. If you received a damaged order or your shipment is lost, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.