Shipping Policy

Thank you for visiting and shopping at GloryofZivvia.com.

DOMESTIC (U.S. & CANADA) SHIPPING POLICY

Shipment processing time

All orders are processed within 3-5 business days of receipt, unless the item(s) has been marked as a "Pre-Order." At that point, the messaging within the product description will let you know when to expect it to be shipped. Orders may not be processed or shipped on weekends (Saturdays and Sundays) or holidays

If we are experiencing a high volume of orders, shipments may be delayed by a few days or weeks. If your shipment experiences a significant delay, we will contact you via e-mail or phone.

Shipping rates and delivery estimates

Shipping charges for your order(s) will be calculated and displayed at checkout.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours of shipment. Please make sure you provide us with the correct information (i.e. double-check for any typos in your e-mail address) so that you properly receive shipment notifications.

Customs, Duties and Taxes

Glory of Zivvia is not responsible for any customs, duties and taxes applied to your order. All fees imposed during or after shipping (including tariffs, taxes and other costs) are the customer's responsibility.

Damages

Glory of Zivvia is not liable for any products damaged or lost during shipping. If you received an order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

While we will make our best efforts to ship to your country of choice if you live in a country outside of the United States or Canada, we cannot guarantee that we will be able to ship to your location.

All prices on our site are in U.S. dollars (USD). Your credit card company will bill you in your local currency at the current exchange rate.

When ordering outside of the United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs, duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Glory of Zivvia has no control over these charges, nor can we predict what they may be.

Customs, duties, and taxes are non-refundable; so, if a shipment is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

• Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender or abandon the shipment.

We do not refund original shipping charges for goods that are refused for delivery at customs.

If you have any questions regarding your international order, please Contact Us.